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  • Customer Support Specialist (Pipeline Requisition) - Quezon City
Customer Support Specialist (Pipeline Requisition) - Quezon City

Customer Support Specialist (Pipeline Requisition) - Quezon City

Emerson

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Posted 4 hours ago
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Philippines

Details

  • Job Type --
  • Category --
  • Closing Date 14, Feb 2020
  • Location Philippines

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Job Description

DESCRIPTION: The Customer Support position is a customer facing position that is responsible for managing, liaising and assisting assigned customer accounts. RESPONSIBILITIES: Communicates with customers by email and as part of a phone queue Reviews and manages account purchase orders Order management for accounts including order entry, quoting, expediting and cancellations Prepares and communicates open order reports of customer accounts Provides accurate quotations based on customer requirements Responds to customer inquiries regarding price and delivery information Develops and maintains customer relationships both internal & external Handles customer concerns and complaints Provides prompt, accurate, efficient and courteous customer service REQUIREMENTS: Minimum of 1 year Customer Service experience College Graduate Knowledgeable in MS office applications such as MS Word, Excel and PowerPoint Good customer support skills Excellent typing skills Multi-tasking skill in a fast-paced environment Has strong sense of urgency Strong in written and verbal skills Ability to work well under pressure Accurate in delivering outputs DETAIL ORIENTED Resourceful