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Employee Relations and Engagement Manager

Employee Relations and Engagement Manager


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Posted 2 years ago
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  • Job Type Full Time
  • Category Human Resource Management
  • Closing Date 21, Oct 2018
  • Location Thailand

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Job Description

Employee Relations and Employee Engagement

  •  Manage local consultation processes and requirements
  • Manage external risks and ensure compliance with external legislative requirements
  • Support legal entity related boards (e.g. Supervisory boards)
  • Provide country specific SME ER/IR advice
  • Act as trusted advisor/ offer coaching for front line LMs (formal/informal)
  • Develop and leverage relationship with internal Employee Representative bodies
  • Translate global ER philosophy to local ER Strategy and plan
  • Run proactive interventions aimed at improving quality of leadership/ employee engagement through line managers
  • Develop and execute country-specific culture and work environment programmes incl. health and welfare design and application
  • Drive and support an inclusive workforce and the overall D&I agenda for the Country
  • Manage high-impact or high-risk individual or collective disciplinary, grievance or other ER/IR issues.
    Industrial relations
  • Represent Shell externally as a recognised expert in country-specific issues
  • Prevent and manage industrial action
  • Have oversight and influence of major contractors in their IR strategy/tactics where applicable (liaise with CP)
  • Assess IR management component of contractor tenders and manage relationship with employers of contractors (regulation of terms, co-employment risk)
    HSSE, Compliance & Ethics
  • Set up local crisis management governance and manage HR angle of crisis in collaboration with key stakeholders like Country Chair, RE, Health and Services
  • Sense (also through the line and HR Advice) what goes on in the organization and anticipate what topics can grow into grievances
  • Lead HR investigations, GHL complaints and other grievances
  • Ensure duty of care towards employees and contractors (worker welfare)
    Capability and community building
  • Ensure robust information & knowledge management relating to country specific ER/IR content
  • Collaborate with HR Expertise to ensure good solid knowledge of Labor Practices standards internally and keeping up to date with the external news and development
  • Coach HR Advisors and Line Managers on quality ER, Ethics & Compliance


  • A Bachelor or Master Degree in related field or Human Resource Management would be an advantage.  
  • Strong communications / interpersonal & presentation skills. 
  • Ability to work in teams and networks. 
  • Personal Leadership and initiative. 
  • Learning Orientation & an Enterprise First mindset. 
  • Good command of written and spoken English and Thai.

    Special Challenges

    HR professionalism – protect our license to operate. Country ER/IR Advisors should be the experts on employee engagement, industrial relations and complex case management:
  • Able to identify and understand local external market trends (economic, political, social) and derives insights to drive effective a long-term ER/IR environment.
  • Organizational health/capability diagnostic and design skills.
  • Strong diagnostic and evaluation skills – able to distill key themes and value drivers from complex and sometimes conflicting data and insights.
  • Influencing skills to effectively manage a broad range of both external and internal stakeholders including 3rd party bodies and government agencies.
  • Deep subject matter expertise in country-specific ER/IR legislation, regulations, directives, practices and processes
  • Deep subject matter expertise in country-specific employee representative processes